The Service
What is installed
One rising arm blocker per protected bay. Surface mounted, with no trenching and no rewiring of the building.
How a resident uses it
Each resident is assigned a bay. The arm lowers on request from the resident app, and raises again when the vehicle leaves. Residents are never charged under any circumstance.
How a visitor uses it
A visitor books and pays before arrival, by app or by scanning a QR code at the bay, with a browser fallback for anyone unwilling to install anything. The arm does not lower until payment succeeds.
That ordering matters: enforcement happens before the vehicle occupies the bay, not after. There is no pursuit of unpaid charges and no dispute at the desk.
What the manager sees
An overview of all bays, device health, and fault status with response clocks. Tenant and bay assignment. A violation log with timestamp, bay, site, and plate. A revenue view. The system flags overstays and never automatically charges anyone.
Service levels
| Priority | Definition | Response |
|---|---|---|
| P1 | Bay blocked, resident unable to park, or arm will not lower | 4 hours, on site |
| P2 | Sensor or reporting fault, bay still usable | 24 hours |
| Preventive | Scheduled inspection and servicing | Included in the monthly fee |
Manual override
Every unit can be released manually by building security. This is available from installation day one, without contacting Dumat.
Installation sequence
01
Site assessment and bay survey
02
Written proposal and bay count
03
Agreement
04
Installation scheduling outside peak hours
05
Resident communication pack provided by Dumat
06
Installation
07
Commissioning and manager handover
08
Live service
What is not included
- No camera or number plate evidence capture in the current service scope.
- No control of the building's main entry barrier.
- No enforcement outside the bays covered by the agreement.
Request a site assessment
Tell us the building, the emirate, and roughly how many bays. We respond within one business day.